I have not received my order yet, where is it?

Once your order has been shipped, you can request a shipping notification email containing a Royal Mail Track and Trace code that you can use to follow your order. You can then click on the tracking link and you can se the latest status of your package, but please allow up to 24 hours for your Track and Trace code to become active once you receive it.

If your package exceeds the indicative delivery time or you feel there’s an issue with your shipment, please get in touch with us. We can only open an investigation with the courier within 2 weeks of the original delivery date.